Terms of Purchase

These Terms of Purchase have been executed and delivered by you and constitute a valid and binding agreement between you and the Company, enforceable against you in accordance with their terms.

You shall purchase and use the products and services available through the Company Sites in strict compliance with these Terms of Purchase and all applicable laws, rules and regulations.

A copy of the Privacy Notice that applies to the collection, use, disclosure and other processing of personal information by the Company is located at gettorvella.com.

The Company may, in its sole discretion, choose not to process or to cancel your order in certain circumstances.

The Company reserves the right to revoke any stated offer, correct any errors, inaccuracies, or omissions, and make changes to prices, content, promotion offers, product descriptions or specifications without prior notice.

The Company attempts to provide accurate descriptions of products and services on the Company Sites. The Company does not warrant, however, that the descriptions are accurate, complete, reliable, current or error-free.

The Company strives to provide accurate pricing information regarding the products and services available on the Company Sites. The Company reserves the right to correct pricing errors or cancel orders placed with incorrect pricing.

The estimated delivery date to your destination address will be around 30 days or less after successful payment, subject to change based on item shortages, weather conditions, carrier transit time, and the destination address.

Products and services purchased on the Site may not include manufacturer warranties, support options, manuals in your native language, or comply with your jurisdiction’s standards.

You are responsible for any taxes, customs duties and fees levied by the jurisdiction to which the products are shipped.

This Dispute Resolution Policy aims to provide a fair, transparent, and efficient process for resolving disputes that may arise between and its clients, customers, employees, suppliers, or any other stakeholders.

This policy applies to all disputes, complaints, or grievances that may arise in the course of business operations.

Fairness, transparency, timeliness, confidentiality, and impartiality are the core principles of this dispute resolution policy.

Parties involved in a dispute are encouraged to discuss the matter directly and seek a mutually acceptable resolution.

If discussions are unsuccessful, parties may agree to engage a neutral third-party mediator.

The complainant must submit a written complaint to support@gettorvella.com detailing the nature of the dispute, relevant facts, and desired outcome.

Complaints must be submitted within 30 days from the date of the incident.

Upon receipt of the complaint, Support will acknowledge receipt within 5 business days.

An investigation will be conducted to gather facts and relevant information.

The investigation will be completed within 30 days.

Based on the investigation, a decision will be made and communicated in writing to the complainant and other relevant parties.

If the complainant is dissatisfied with the decision, they may submit a written appeal to support@gettorvella.com within 15 days of receiving the decision.

In cases where internal resolution is not possible, parties may agree to seek resolution through arbitration or mediation facilitated by an external organization.

All records related to disputes, including complaints, investigations, and resolutions, will be maintained by for a period of 1 year.

This policy will be reviewed annually and updated as necessary to ensure its effectiveness and alignment with best practices.

For any questions or further information regarding this policy, please contact:

support@gettorvella.com
(570) 559-0877