Contact customer support before sending a product back. Eligibility may depend on the delivery date, product condition, original packaging, and whether a health or hygiene seal has been opened.
We accept Visa and MasterCard. Payment can only be made using an accepted credit or debit card.
Payment is deducted from your account when the order is placed. You will not be charged more than the amount approved when completing the purchase.
We provide a 30-day return period. You may request the return of an eligible product within 30 days from the date of delivery.
Returned products must be in the same condition in which they were received and should include the original packaging.
To request a return for one or more purchased items, contact customer service by telephone at (570) 559-0877 or by email at support@gettorvella.com .
We aim to respond within 24 hours and, when the return is authorized, provide a Return Merchandise Authorization number and applicable return instructions.
Follow the return instructions provided by customer support. When a return label is supplied, print and affix it securely to the outside of the package.
The returned product must arrive at the designated return facility within the applicable 30-day return period to remain eligible for review and refund.
Request authorization before sending the product.
Include the product and original packaging.
Use the supplied instructions and return address.
For sealed goods that are unsuitable for return due to health protection or hygiene reasons, the right to return may end once the seal has been broken after delivery.
Review product information and return restrictions before opening any product that may be subject to a health or hygiene limitation.
After the fulfillment center receives and inspects the returned package, the return will be reviewed and any approved refund will be processed.
Approved refunds are credited to the original payment method. Depending on the bank or card issuer, the credit may take approximately 3–5 business days to appear on the statement.
Use the return address below only after contacting customer support and receiving the applicable return instructions.
Contact customer support before mailing a product. Packages sent without authorization, sufficient order information, or the required return instructions may be delayed or may not be accepted for refund processing.