Terms and Conditions

You represent that all information, data, and other materials you provide through the Site or to the Company by other means are true, accurate, current, and complete. You are responsible for updating and correcting information when appropriate.

Refunds are issued at our sole discretion and may be denied if abuse is suspected.

Trial fees, when applicable, are non-refundable.

You are responsible for maintaining the confidentiality of your account and password and agree to accept responsibility for all activity that occurs under your account.

Torvella reserves the right to update these Terms and Conditions at any time. Significant changes may be communicated by email or through a notice posted on the website.

The Privacy Notice governing collection, use, disclosure, storage, and other processing of personal information is available at gettorvella.com. Information obtained through the Site, by email, telephone, or other means may be processed in accordance with that Privacy Notice.

All content available through the Site, including text, design, graphics, logos, icons, images, audio, downloads, interfaces, code, and software, is owned by the Company, its licensors, or content providers and is protected by applicable laws.

The Company grants you a limited license to access and make personal use of the Site. Unless otherwise stated, you may access, copy, download, and print Site content for personal, non-commercial use, provided proprietary notices are not modified or removed.

You are responsible for any content submitted through the Site, including its legality, reliability, appropriateness, originality, and copyright status.

The Site may contain links to websites or resources operated by unaffiliated third parties. These links are provided for convenience and as an additional means of accessing information.

You will indemnify and hold harmless the Company Parties from fines, penalties, liabilities, losses, damages, and related claims arising from your actions or breach of these terms.

When you use the Site or send emails to the Company, you communicate electronically and consent to receive communications related to the Site electronically.

Trademarks, logos, and service marks displayed on the Site are owned by the Company, its licensors, content providers, or other applicable rights holders.

The Company respects the intellectual property rights of others and expects users to do the same.

Claims of copyright or other intellectual property infringement may be submitted by email to support@gettorvella.com .

Any provision imposing or contemplating continuing obligations will survive expiration or termination of these Terms of Use.

The Company will be excused from performance to the extent it is prevented from or delayed in performing because of events beyond its reasonable control.

Products purchased through the Site may be shipped by a third-party carrier under a shipment contract. Risk of loss and title may pass upon delivery to the carrier.

If any provision of these Terms of Use or Terms of Purchase is determined to be invalid, void, or unenforceable, that provision will be treated as severable and the remaining provisions will continue in effect.

You may not assign these Terms of Use or Terms of Purchase without the Company’s prior written consent.

These Terms of Use constitute the entire agreement between you and the Company concerning the subject matter and supersede prior or contemporaneous communications and proposals.

Your credit card will be billed using the descriptor Torvella . This is how the charge will appear on the cardholder’s billing statement.

To request cancellation, contact customer service Monday–Friday, 9am–5pm CST at (570) 559-0877 or email support@gettorvella.com . Review the Terms & Conditions and applicable return instructions before sending back a product.

Questions or comments about these Terms of Use or the Site may be submitted to the Legal Department by email at support@gettorvella.com .