Order processing time
Orders are typically processed and prepared for shipment within 3 to 5 business days. Processing estimates may be affected by order volume, product availability, holidays, or fulfillment requirements.
Delivery Information
What to expect after placing an order
Shipping estimates are provided to help customers understand the normal fulfillment process. Actual delivery timing may depend on the destination, carrier operations, holidays, weather, and order volume.
Tracking your order
When tracking information is available, it will be sent to the email address provided during checkout. Carrier tracking pages may require additional time before the first shipment update appears.
Shipping address changes
Address changes may be requested before an order has entered fulfillment. Contact us as soon as possible at support@gettorvella.com . We cannot guarantee changes after processing begins.
Different shipping address
Orders may be shipped to an address different from the billing address. Customers are responsible for entering complete and accurate delivery information during checkout.
Shipping method
Orders may be delivered through standard ground services, including USPS or another available carrier, depending on the destination and fulfillment needs.
Weekends and holidays
Orders are generally processed during normal business days. Shipments are not typically prepared on Saturdays, Sundays, or recognized holidays.
Delivery notice
Processing and delivery estimates are provided for convenience and are not guaranteed. Weather conditions, carrier delays, holidays, incorrect delivery details, destination restrictions, or increased fulfillment volume may affect the final arrival date.